Refund Policy for FernBarrow

Last Updated: March 1, 2023

Overview

At FernBarrow, your satisfaction is our top priority. We thank you for purchasing at our pizzeria and we want to ensure that you enjoy our food. This Refund Policy applies to all food items and beverages (excluding alcoholic beverages) purchased directly from our website fernbarrow.site or in-person at our location on 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Cancellation Policy

If you need to cancel your order, you are able to do so within the first 5 minutes after placing it. Please call us at +44 20 7946 0958 to request an order cancellation. Any cancellation requests made after the 5-minute window will not be eligible for a full refund.

Order Errors

If you receive an order that is incorrect or incomplete, please contact us immediately at +44 20 7946 0958. You can also reach out to us through our website fernbarrow.site. We will make every effort to correct the issue by either sending a replacement item at no additional charge or providing a refund.

Quality Concerns

Your satisfaction with the quality of food is important to us. If you are dissatisfied with the quality of the food, please get in touch within 2 hours of receiving your order. Provide us with details of your concern, and depending on the situation, we will offer a replacement or a refund in the original form of payment. Please note that such requests may require proof of purchase and a return of the uneaten portion of the order.

Refunds

Refunds will be processed to the original method of payment. Once we agree to a refund, please allow up to 10 business days for the refund to be credited back to your account. The time for the refund to be reflected in your account will depend on your card issuer’s policies.

Non-Refundable Items

Please note that gift cards, promotional items, and any loyalty program rewards used are non-refundable and non-exchangeable. All sales of these items are considered final.

Contact Us

If you have any questions or concerns about our Refund Policy, please reach out to us by calling +44 20 7946 0958 or visiting us at our location on 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. We are committed to providing you with exceptional service and delicious food.

Policy Modifications

FernBarrow reserves the right to update or modify this policy at any time without prior notice. Please review our Refund Policy periodically. Your continued use of our services after any changes or revisions to this policy shall indicate your agreement with the terms of such revised Refund Policy.